Office and Administrative Support · United States (national)
Receptionists and Information Clerks
How exposed this work is to automation, shown as ranges with the reasoning and sources.
The short version: this role is moderately exposed to automation, and meaningful change looks likely over the next 5 to 10 years.
It is a sourced range, not a verdict, and the detail is below.
Built on O*NET tasks, BLS pay and projections, and peer-reviewed AI-exposure research. Sources shown.
Data snapshot SNAPSHOT-2026-11-06. How it works
AI / softwarerange 46.3 to 70.3
Physical / roboticsrange 13.1 to 37.1
When the change is likely
Partial, 5 to 10 yearslocal demand stable
What to do about it
Use AI to outpace AI.
Strategies to protect your livelihood, most important first.
1
Use your 5 to 10 year runway
Change here is gradual. Build resilient skills steadily and watch the signals rather than waiting for a shock.
2
Lean into the human edge
The exposed parts are routine and cognitive. Invest in judgment, client relationships, and complex problem-solving that AI still cannot do.
3
Pivot toward Switchboard Operators, Including Answering Service
It is skill-adjacent and less exposed (48.4 vs 58). A lateral move now beats a forced one later.
4
Build a financial buffer
Keep 6 to 12 months of expenses and diversify your income, so a disruption is a setback rather than a catastrophe.
5
Add a recognised credential
A certification or license raises the bar against automation and signals value in a tightening market.
Keep the monitor on
Free shows where you stand today. JobBreak Monitor writes your full AI-researched plan and keeps watching, so you know the moment your outlook shifts.
Free
$0
See exactly where you stand.
Full job-risk score & timeline
Task-by-task exposure breakdown
One starter strategy
AI-researched personal plan
Ongoing monitoring & alerts
Current plan
Keep ahead
JobBreak Monitor
$3.99/mo
$29/yr
or $29/yr save 39%
that's about $2.42/mo, billed yearly
Your full researched plan, plus a watch on your job.
Everything in Free
Full AI-researched, cited action plan
Resume-aware personalisation
Re-run your plan any time
Alerts when your outlook shifts
Start monitoring
Secure checkout by Stripe. Cancel anytime.
Which of my tasks are exposed
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
58.3
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
50.0
Receive payment and record receipts for services.
58.3
Schedule appointments and maintain and update appointment calendars.
58.3
Transmit information or documents to customers, using computer, mail, or facsimile machine.
58.3
Hear and resolve complaints from customers or the public.
50.0
File and maintain records.
58.3
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
58.3
Longer, orange bars are more automatable; short green bars are resistant.
What is driving my result
lowers risk
raises risk
Task: Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Task: Receive payment and record receipts for services.
Lower-risk adjacent roles
Switchboard Operators, Including Answering Service
48.4
Office Clerks, General
50.0
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
56.7
A full, ranked mitigation plan is part of the paid tiers.
How this score is calculated
Map Receptionists and Information Clerks to its standard O*NET task list (8 core tasks).
Score each task for AI/software exposure (Eloundou et al. 2023) and physical/robotics exposure (an O*NET work-context proxy), each 0 to 100.
The two axis scores are the task averages: AI 58.3, robotics 25.1.
The timeline comes from the higher axis (58.3), shifted for local demand (stable), and seniority. It is read against your remaining working years.
Ranges are about ±12 points. A backtest against real BLS employment change shows the risk ranking holds in aggregate, but individual outcomes are predicted weakly, so results are ranges, never a flat verdict.
Sources: O*NET, Eloundou et al. (2023), GPTs are GPTs, O*NET Work Context, BLS CPI-U, BLS OEWS.
Snapshot SNAPSHOT-2026-11-06. Full method and backtest on How it works.